Our Uniqueness

We are different because...

• We analyze results of our mystery shopping initiatives which are translated into coaching and training opportunities
  
• Our evaluation processes are based on TQE (Total Quality Excellence) initiatives
• Our integrity tests are conducted at various levels of diligence
• We assist in converting “existing areas for improvement” into “opportunities to excel”
• Our customer experience reflections are a realistic view of “value for money” your customers receive
• We create reports of your product and services. These reports are documented and discussed with you
• We comment on up-sell techniques and up-sell efforts by your associates and employees
• We make recommendations and suggestions based on our observations while presenting our evaluation reports
• We assist you in creating a road map for total customer satisfaction covering all disciplines of your business
• We discuss all aspects of our modus operandi pre and post evaluation processes

We add value to your business!